Refund Policy

Last updated: Aug 06, 2026

What You’re Buying

StudioGenie sells credit packs (Starter, Pro, Premium) as one-time purchases. Credits are added to your account balance immediately after payment and do not expire.

General Policy

All credit pack purchases are final. Because credits are consumed at the moment you submit a generation request — not only on a successful result — we’re generally not able to offer refunds once a purchase is made, including for unused credits remaining on your balance.

Failed or Unsuccessful Generations

When you submit a generation, credits are deducted at submission time. If the underlying AI provider fails, times out, or otherwise cannot complete your request, that attempt is recorded as failed, but the credits spent on it are not automatically refunded.

If you believe you were charged credits for a generation that failed due to a problem on our end (rather than, for example, an unsupported or invalid image), contact us at support [at] studiogenie.app with the date/time and a description of what happened, and we’ll look into it on a case-by-case basis.

Billing Errors

If you were charged incorrectly — duplicate charge, wrong plan, or a payment that didn’t result in credits being added to your account — contact us at support [at] studiogenie.app and we’ll correct it, including a refund where appropriate.

Chargebacks

Please contact us before filing a chargeback with your bank or card issuer — we’re able to resolve most billing issues directly and faster than a dispute process.

Contact

Questions about this policy: support [at] studiogenie.app